Privacy Policy

    Effective date: 10 August 2026

    Neoria respects your privacy and is committed to handling personal data responsibly, transparently and securely.

    This Privacy Policy explains what personal data we collect, how we use it, who we share it with, how long we keep it and the rights available to you.

    1. Who we are

    Neoria is operated by:

    NEORIA IO LIMITED
    Company number: 17146849
    Registered in England and Wales
    167–169 Great Portland Street
    5th Floor
    London W1W 5PF
    United Kingdom

    For most of the processing described in this policy, NEORIA IO LIMITED is the controller of your personal data.

    You can contact us about privacy matters at:

    privacy@neoria.io

    Where Neoria processes personal data solely on the instructions of a business or professional customer, our role may instead be that of a processor.

    2. What information we collect

    The information we collect depends on how you use Neoria.

    Account and profile information

    When you create or use a Neoria account, we may collect information such as:

    • your name and email address;
    • your account identifier;
    • authentication information;
    • account type, permissions and organisation membership;
    • subscription or product access information; and
    • your communication preferences.

    If you choose to sign in using Google, we may receive your Google account identifier, email address, email-verification status, name and profile picture. We use this information to create or authenticate your Neoria account. We do not receive your Google password.

    Information you provide when using Neoria

    Depending on the product or analysis you use, you may provide information about your:

    • current and potential countries of residence;
    • household and family circumstances;
    • employment, business or professional circumstances;
    • income and financial circumstances;
    • lifestyle and relocation preferences;
    • business establishment or expansion requirements; and
    • other circumstances relevant to the analysis you request.

    The exact information requested varies depending on the service you use.

    Some information may be sensitive in context. You should only provide information that is relevant to the analysis you want Neoria to perform.

    Free Diagnostic, analyses and results

    When you use our Free Diagnostic or other analysis tools, we process the answers you provide together with the recommendations, scores, calculations and other results generated from them.

    If you purchase or save an analysis, we may also retain the information used to generate it and the resulting analysis so that you or other authorised users can access it later.

    Business and professional accounts

    If you use Neoria on behalf of a business, advisory firm or other organisation, we may collect your business contact details, role, organisation membership and information relating to authorised analyses or cases.

    Where you provide personal data about another person, you are responsible for ensuring that you are permitted to provide that information to Neoria.

    Communications

    If you contact us, we may collect your contact details, the contents of your message and information needed to respond to or investigate your enquiry.

    Payments

    Payments are processed through Paddle, our payment and commerce provider.

    We may receive information relating to your purchase, such as:

    • the product or plan purchased;
    • transaction identifiers;
    • payment or subscription status;
    • billing country; and
    • information needed for accounting, fraud prevention and customer support.

    We do not store your full payment-card details.

    Technical and usage information

    When you use Neoria, we may collect technical and usage information such as:

    • pages and features used;
    • interactions with the service;
    • session information;
    • device and browser information;
    • referral and campaign information; and
    • security, diagnostic or error information.

    Some of this information is collected only where you have agreed to optional analytics.

    3. How we use your information

    We use personal data to:

    • create and manage Neoria accounts;
    • authenticate users and maintain account security;
    • provide Free Diagnostic, comparison, simulation and analysis functionality;
    • calculate, display and save results;
    • provide purchased products and subscriptions;
    • enable business, professional and collaboration features;
    • respond to support requests;
    • diagnose errors and data-quality issues;
    • prevent fraud, abuse and unauthorised access;
    • operate, maintain and improve Neoria;
    • understand how our products and services are used;
    • manage payments, subscriptions and customer records;
    • send service-related communications;
    • send marketing communications where permitted; and
    • meet legal, tax, accounting and regulatory requirements.

    Depending on the purpose, we process personal data because it is necessary to provide a service or fulfil a contract with you, because we have a legitimate interest in operating and improving Neoria, because we have a legal obligation, or because you have given us consent.

    Where we rely on legitimate interests, we consider those interests against the rights and interests of the individuals affected.

    4. Free Diagnostic, analyses and saved results

    Free Diagnostic

    We retain identifiable Free Diagnostic data for a limited period so that we can provide and restore results, investigate support or calculation issues and understand how the Free Diagnostic performs.

    Identifiable Free Diagnostic records are normally retained for up to 30 days, unless a specific justified support or investigation hold applies.

    Temporary records used to restore an incomplete simulator journey are normally retained for around two hours.

    We may retain aggregated or anonymised information for longer where it can no longer be used to identify an individual.

    Paid analyses and saved results

    We retain paid analyses, saved results and associated information for as long as reasonably necessary to:

    • provide the service and continued access to authorised users;
    • provide support;
    • investigate calculation or data-quality issues;
    • maintain appropriate business records;
    • protect against fraud or misuse; and
    • meet legal, accounting, security and dispute-resolution requirements.

    We periodically review these records and delete or anonymise personal data when it is no longer required.

    5. Marketing and communication preferences

    Creating a Neoria account does not require you to agree to receive marketing.

    You can separately choose whether to receive:

    • Neoria communications, including useful relocation insights, product updates and relevant offers; and
    • selected offers or information from Neoria partners.

    Where you have agreed to receive marketing, we may use information about how you use Neoria — including your Free Diagnostic results, recommended countries, interests and relevant product activity — to make our communications and offers more useful and relevant to you.

    We use Loops, operated by Astrodon Corporation, to manage marketing communications, subscription preferences and related email activity.

    Information processed through Loops may include:

    • your email address;
    • your name;
    • your communication preferences;
    • relevant interests, results or audience information; and
    • information about your interaction with our emails.

    We only use information that is reasonably necessary for these purposes and do not need to provide Loops with the full underlying questionnaire or analysis data.

    We may use information about email engagement, including interactions with links or messages, to understand which communications are useful and to make future communications more relevant.

    You can change your communication preferences from your Neoria profile or unsubscribe using the link included in a marketing email.

    When you unsubscribe or object to marketing, we may retain a minimal suppression record so that we can continue to respect your choice.

    Service communications, such as account verification, security notifications and purchase confirmations, are not marketing and may still be sent where necessary.

    Partner offers

    Choosing to receive partner offers allows Neoria to send you selected information or offers that we believe may be relevant to you.

    It does not automatically mean that we give your personal data to those partners.

    If we wish to disclose your personal data to a partner for that partner’s own marketing purposes, we will only do so where there is an appropriate lawful basis and any additional consent required has been obtained.

    You can change your partner-offer preference independently of your Neoria marketing preference.

    6. Analytics, cookies and similar technologies

    We use essential technologies required to operate Neoria, including for authentication, security and storing user preferences.

    With your consent, we also use analytics services including Google Analytics and Microsoft Clarity to understand how people find and use Neoria, measure the performance of our services and improve the user experience.

    Depending on your consent choices, analytics information may include:

    • pages and features used;
    • interactions with the service;
    • device and browser information;
    • referral sources; and
    • campaign information.

    You can manage optional analytics through the consent controls available on Neoria.

    Disabling optional analytics does not prevent you from using the core Neoria service.

    7. Who we share information with

    We use third-party services to operate Neoria. Depending on how you use the service, these may include:

    Supabase — database, authentication and application infrastructure.

    Amazon Web Services (AWS) — cloud infrastructure and related technical services.

    Google — Google Sign-In where you choose to use it, and Google Analytics where you consent to analytics.

    Microsoft — Microsoft Clarity where you consent to analytics.

    Loops / Astrodon Corporation — marketing email delivery, communication preferences and related email activity.

    Resend — transactional and operational email delivery.

    Paddle — payments, subscriptions, billing, tax, fraud management and Merchant-of-Record services.

    Cloudflare — security and abuse-prevention services, including Turnstile where enabled.

    We may also share personal data where reasonably necessary:

    • with professional advisers such as lawyers, accountants and auditors;
    • to comply with applicable law, court orders or lawful regulatory requests;
    • to investigate fraud, security incidents or legal claims;
    • in connection with an investment, acquisition, restructuring or sale of all or part of our business; or
    • where you specifically ask or authorise us to do so.

    We do not sell personal data to data brokers.

    8. International transfers

    Some of the service providers we use operate internationally, including outside the United Kingdom and European Economic Area.

    Where personal data is transferred internationally, we use appropriate legal mechanisms where required. Depending on the provider and destination, these may include applicable adequacy arrangements, Standard Contractual Clauses, the UK International Data Transfer Agreement or UK Addendum, recognised data-transfer frameworks, or other legally permitted safeguards.

    You can contact privacy@neoria.io for more information about safeguards relevant to a particular transfer.

    9. How long we keep information

    We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, taking account of our relationship with you, operational requirements, legal obligations and the need to resolve disputes or prevent fraud.

    Our principal retention approaches are:

    • Free Diagnostic records: normally up to 30 days in identifiable form.
    • Temporary pending simulator records: normally around two hours.
    • Paid analyses and saved results: for as long as reasonably necessary to provide the service, support authorised access and meet the operational and legal purposes described above.
    • Account and profile information: generally while your account remains active and afterwards only where necessary for legitimate operational, security or legal purposes.
    • Communication preference records: retained as necessary to record and respect the choices you have made.
    • Marketing suppression records: may be retained for as long as necessary to ensure that an unsubscribe or objection continues to be respected.
    • Payment, accounting and legal records: retained for periods necessary to meet applicable tax, accounting, legal and dispute-resolution requirements.
    • Anonymised information: may be retained for longer where it can no longer be used to identify an individual.

    10. Security

    We use technical and organisational measures designed to protect personal data against unauthorised access, use, alteration, disclosure and loss.

    These include appropriate authentication and access controls, database and application security measures, encryption in transit, monitoring and abuse-prevention measures, and controls designed to limit access to personal data to those who need it.

    No online system can guarantee absolute security, and we continue to review our safeguards as Neoria develops.

    11. Your rights

    Depending on the law that applies to you and the circumstances of the processing, you may have rights including:

    • access to personal data we hold about you;
    • correction of inaccurate or incomplete personal data;
    • deletion of personal data in applicable circumstances;
    • restriction of processing;
    • objection to certain processing;
    • data portability where applicable;
    • withdrawal of consent where we rely on consent; and
    • rights relating to certain automated decisions where applicable.

    You can also object at any time to the use of your personal data for direct marketing.

    To exercise your rights, contact:

    privacy@neoria.io

    We may need to verify your identity before responding to a request.

    Data-protection rights are subject to applicable legal conditions and exemptions.

    12. Children

    Neoria is intended primarily for adults making personal, business or professional decisions about international relocation and expansion.

    Our services are not intended for children acting independently.

    If we become aware that we have collected a child’s personal data in circumstances where we should not have done so, we will take appropriate steps to investigate and delete or otherwise appropriately handle that information.

    13. Third-party links and content

    Neoria may contain links to third-party websites or services and may display third-party content, such as embedded video.

    Third-party services operate under their own privacy practices, and we encourage you to review their privacy information before providing personal data to them.

    14. Changes to this Privacy Policy

    We may update this Privacy Policy as our services, processing activities, service providers or legal obligations change.

    The latest version will be published on this page with an updated effective date.

    Where a change materially affects how we use your personal data, we will provide additional notice or seek further consent where required.

    15. Contact and complaints

    For questions, requests or concerns about your personal data, contact:

    NEORIA IO LIMITED
    167–169 Great Portland Street
    5th Floor
    London W1W 5PF
    United Kingdom

    privacy@neoria.io

    If you are unhappy with how we handle your personal data, you can also complain to the UK Information Commissioner’s Office (ICO) or, where applicable, another data-protection authority with jurisdiction over your complaint.